Help & FAQ
Questions or ideas? Write to support@pumlokids.com. One person reads every message, usually within a few days.
How do I cancel or manage a subscription?
Subscriptions are handled by Apple. Open Settings → your name → Subscriptions on your device, choose the Pumlo app, and cancel or change the plan there. Access continues until the end of the current period. Deleting the app does not cancel a subscription.
I paid before. How do I restore my purchase?
Open the Parent Area in the app (it asks a grown-up to read a spelled-out number), then tap Restore purchases. Make sure you are signed in with the same Apple ID that bought the subscription.
Can I get a refund?
Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in, and choose the purchase.
What does the parent gate do?
Every grown-up area — purchases, restore, settings, external links — sits behind a gate that asks you to read a number written out in words. Three wrong answers pause it for 30 seconds.
How do I set a daily time limit?
In the Parent Area, open Settings and pick a daily limit. When it is reached the app shows a friendly "see you tomorrow" screen until the next day. The limit lives on your device only.
Does one purchase work on all our devices?
Yes. Family Sharing is on, so one purchase unlocks Pumlo on every device in your family. On another device, open the Parent Area and tap Restore purchases.
How do I delete the data the app stores?
Pumlo keeps only a few settings on your device (age band, time limit, sound and language, which games were played). Delete Local Data in the Parent Area erases them. There is no account and nothing stored on our servers — we have none.
Which devices are supported?
iPad and iPhone with a recent iOS. An Android version is in the works.